Please contact 0844 635 1902 or email us on tickets@Edgbaston.com.
Yes. You will be refunding the amount you paid for it.
You must claim within 28 days of the date of the match.
No refunds will be given on the same day as the fixture.
To claim your refund simply send your ticket(s), with the name of the payee, address, postcode and email in block capitals to REFUND POLICY , Warwickshire County Cricket Club, Edgbaston Road, Edgbaston, Birmingham, B5 7QU or bring your ticket to the club shop.
If play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket or the right to use it for any other Birmingham Bears NatWest T20 Blast group match, at Edgbaston Stadium during the 2017 season.
Our refund policy applies to paid-for match tickets only, and applies to early bird tickets, online tickets as well as on the day tickets. A refund is not available for complimentary tickets.
Yes, e cups will be available for members to purchase in the Club shop on Royal London One Day cup games, NatWest T20 Blast games and all Major Match Days.
All draught lager, cider and Ale. Spirts, hot drinks and soft drinks will not be served in these cups.
No, this is not a money making initiative and has been introduced for environmental and sustainability reasons as well as working towards a cleaner environment to watch cricket in. No profit is made from this initiative.
The e cups are collected and taken to a hygienic washing plant where they are cleaned, dried and returned to Edgbaston for the next game. Only 6 centilitres of water is used to clean each cup. This water is recycled and not wasted.
Yes, only up to 4 refunds will be processed per person.
No, there is no age limit on returning the e cup and retrieving your deposit back.
No, you are more than welcome to keep the e cup and take it home with you. Many of our e cup will be specifically branded for each match.
No, take your empty e cup back to any bar and it will be replaced with a full clean cup.
No, you can go to any bar around the ground to get another drink.
No, in order for us to ensure the process is as quick as possible please return your e cup to the designated e cup return points.
The bar will remain open until the close of play
Food is allowed in to the ground, but no alcohol, cans or bottles are permitted.
Please enter through main reception (E4), through the double doors on the right hand side and in to the lift (level 4).
Yes, although there is no special rate concession price.
When entering the terrace simply hand over your vouchers at the bar in exchange for your inclusive food item and drink.
There is no formal dress code, just wear what's comfortable.
No, in line with our licence, all alcohol purchased on site, must be consumed on site.
No, due to our Ground Regulations we are unable to let spectators bring alcohol into the Stadium. However there are a wide variety of outlets around the stadium serving everything from real ale to cocktails.
Yes, at most outlets halal food is available. If you need any help once you arrive please speak to one of our cricketeers around the ground who will be able to direct you.
No, we do our best to ensure all of our products are completely GM free.
Yes, where ever possible, we are striving to use local produce throughout our business. We work closely with Fordhall Farm who, in partnership with us, provide a lot of our public catering on a match day.
In line with the Food Information Regulation (FIR) 2014, we provide allergen information on all products served, whether that be food, or drink. Please ask the staff manning the particular food outlet you are buying from who will be able to provide you with this information.
Our public catering at NatWest T20 Blast fixtures offer a wide variety of vegetarian food.
We have a wide variety of catering available at NatWest T20 Blast fixtures including gluten free, Halal and vegan offerings at selected outlets.
All our outlets open two hours before the start of play, so get down here nice and early.