We do not take individual requests, but members, fans and customers can get their images and messages on the big screen by posting through Instagram and Twitter an using the hashtag #YouBears. Customers are advised that all communications will be filtered before they are broadcast and once broadcast they are archived. This handling of data is GDPR complaint, for more information please review our Privacy Policy.

To report a potential error with scores, broken fields or areas of black/blank screen please contact us at enquiries@edgbaston.com. We appreciate all feedback and correspondence from our customers and fans.

No. All young visitors attending ticketed events under the age of 16 must be accompanied by a responsible parent/guardian 18 years old or older. There is a maximum ratio of 1 adult to 5 under 16s.

Please contact 0121 369 1994 (Option 1) or email us on tickets@Edgbaston.com.

Yes. You will be refunding the amount you paid for it.

You must claim within 28 days of the date of the match.

No refunds will be given on the same day as the fixture.
To claim your refund simply send your ticket(s), with the name of the payee, address, postcode and email in block capitals to REFUND POLICY , Warwickshire County Cricket Club, Edgbaston Road, Edgbaston, Birmingham, B5 7QU or bring your ticket to the club shop.

If play is restricted to 9.5 overs or less and no result is obtained, then you will be entitled to a full refund on your ticket or the right to use it for any other Birmingham Bears NatWest T20 Blast group match, at Edgbaston Stadium during the 2018 season.

Our refund policy applies to paid-for match tickets only, and applies to early bird tickets, online tickets as well as on the day tickets. A refund is not available for complimentary tickets.

No. All young visitors attending ticketed events under the age of 16 must be accompanied by a responsible parent/guardian 18 years old or older. There is a maximum ratio of 1 adult to 5 under 16s.

All seating is unreserved, we encourage our fans to explore the different stands at Edgbaston and find their own favourite view. However Skyline Terrance is different tickets (£35) and so match day tickets won't allow you there

We have two large areas for wheelchair seating, in the lower South Stand and Eric Hollies Stand. If you require any assistance or directions please contact one of our stewards around the ground who will be happy to help. We are proud to offer FREE access for wheelchair escorts for all domestic cricket games and international fixtures.

Yes, e cups will be available for members to purchase in the Club shop on Royal London One Day cup games, NatWest T20 Blast games and all Major Match Days.

All draught lager, cider and Ale. Spirts, hot drinks and soft drinks will not be served in these cups.

No, this is not a money making initiative and has been introduced for environmental and sustainability reasons as well as working towards a cleaner environment to watch cricket in. No profit is made from this initiative.

The e cups are collected and taken to a hygienic washing plant where they are cleaned, dried and returned to Edgbaston for the next game. Only 6 centilitres of water is used to clean each cup. This water is recycled and not wasted.

Yes, only up to 4 refunds will be processed per person.

No, there is no age limit on returning the e cup and retrieving your deposit back.

No, you are more than welcome to keep the e cup and take it home with you. Many of our e cup will be specifically branded for each match.

No, take your empty e cup back to any bar and it will be replaced with a full clean cup.

No, you can go to any bar around the ground to get another drink.

No, in order for us to ensure the process is as quick as possible please return your e cup to the designated e cup return points.

The bar will remain open until the close of play

Food is allowed in to the ground, but no alcohol, cans or bottles are permitted.

Please enter through main reception (E4), through the double doors on the right hand side and in to the lift (level 4).

Yes, although there is no special rate concession price.

When entering the terrace simply hand over your vouchers at the bar in exchange for your inclusive drink

There is no formal dress code, just wear what's comfortable.